Job Details

Guest relationship officer

expHotels
exp0 - 5  Years Experience
expConfidential

expMale/Female
exp
expNot Mentioned

Job Type :
Job Role :
Functional Area : Secretary Front Office
Number of Positions : 15
Job Description

Job Description

  • Helps & Assists the Hotel Manager with all day tasks¬†
  • Takes charge of the Hotel (for own shift) when the Hotel Manager is not around (including Moing Stand-Ups ) ,Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out, when the Hotel Manager is unavailable).¬†
  • Handles all guest complaints including managing guests having problems
  • Escorts Guests to their respective assigned rooms + luggage
  • Takes the initiative to create suitable (and relevant) Guest interactions
  • Takes the initiative (including proactively where required) to take care of guest requests
  • In the Moing shift takes care of Breakfast orders
  • Responsible for the Delivery (and clearance, later) of Breakfast, Lunch & Dinner to the Guest rooms
  • In the Night shift - checks for Linen Exchange and inventory of Linen (Records being maintained)
  • In the Night shift - takes round of the Hotel periphery; also, takes round of the guest floors for preventive security measures
  • Check all the arrival ready rooms before guest arrival.
  • Maintains the Inventory of the various stocks
  • Orders the stocks for future requirement considering occupancy
  • Handles cash for property including reconciliation of the cash collected from various sales.


Key Skills

Not Mentioned

Company Details
Contact Details
Contact Name : Net ambit
Contact No : 8929155766
Website : http://www.netambit.com
Email : garima.bhadri@netambit.in
     

Similar Jobs